Cancel anytime
You can cancel a monthly or annual subscription at any time from your account or by emailing us. Your remote services keep working until the end of the billing period you paid for, and you won’t be charged again.
First purchase guarantee
If you’re not happy with your first paid subscription, email us within 14 days of the first charge and we’ll refund it in full.
Renewals
After the first 14 days, payments are generally non-refundable and we don’t refund partial billing periods. If you forgot to cancel an annual renewal, contact us within 14 days of the renewal date and we’ll refund it.
Billing errors and outages
If you were charged in error, or a remote service was unavailable for an extended period because of a problem on our side, contact us and we’ll make it right with a refund or credit.
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days, depending on your bank.
Your legal rights
This policy doesn’t limit any refund or cancellation rights you have under the consumer protection laws where you live.
Contact
Refund requests: team@caiot.co. Please include the email on your account and the date of the charge.
Questions about this page? Email team@caiot.co.